Those directly engaged in data collection- staff and patients- are a rich resource for organizations looking into ways to improve data collection practices and data quality.
Re-visiting staff and patients for feedback on staff training and ongoing data collection practices is vital for data quality and the long-term sustainability of data collection initiatives.
Feedback from staff
Feedback from staff should be encouraged in two components of the demographic data collection plan, the training program, and the data collection process.
Feedback from patients
It is important that patients are encouraged to give feedback and directed to a place where they can provide it, such as via an online feedback form or a suggestion box. In addition, staff should have a clear idea of where to re-direct feedback and comments.
Constructive feedback from patients should cover:
- Any difficulty experienced with answering questions
- Comfort level when answering question
- Question clarity
- Concerns about confidentiality
- Option to add any other concerns